Secure Instant Messaging for Remote Workforce
Available as a white-label app, or a messaging integration via SDK.
With on-premise, private server/cloud installation, JoyTeam ensures all the data stays in-house, exclusively owned by the client.
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Instant field communication & real-time progress tracking
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Direct & reverse connection with control rooms and field workers
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Tasks automation, incident room, chat exports, and more
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Keeping Field Workers Connected & Productive
Field workforce teams keep the world we know operating smoothly. From maintaining cellular towers to repairing heating and air conditioning units, communicating with workers in the field is essential to getting the job done.
Messaging App
Make field workers always connected for quick problem solving, easy reporting, instant chats with control rooms, and more
Seamless Integration
JoyTeam as a messaging system into your software to make workers connected and ensure smooth workflows
GDPR Ccompliant
Keeping data on-premise, under our client’s exclusive ownership, JoyTeam makes each client enterprise 100% compliant
Everything you expect from a messaging app
Just like any instant messaging app, JoyTeam allows field workers to communicate fast & effectively: send text & voice messages, photos, videos, and docs directly from the field, also sending requests or reporting to the control room to optimise time & efforts. Use a secure messaging service to keep messages safe from hackers and competitors.
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Text
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Voice message
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Images
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Videos
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Contacts
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Locations
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Emergency signals
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And much more…
Enhanced Field Team Communication
We’ve designed some unique features for admins and managers that make it easy to manage remote workers from the control room:
Priority Messages
Set “High priority” for a message containing important information, and the message will be highlighted in the chat to drag more attention to the your information or request
Proof-of-receipt & Biometric Authentication
Made for highly confidential information to ensure your message is read by the right person: set fingerprint decryption to be notified of who and when read your message
Administrative Control Room Features
JoyTeam provides a direct line of communication between field workers and the control room. We’ve designed unique features for admins and managers that make it easy to manage remote workers from the control room:
Create Incident Room
Field workers can create an incident room chat in one click. The control room together with the relevant on-field & off-field workers are automatically added to the chat. The summary of incident room contains all the necessary info – users, roles, location, and problem description, – so each chat member is updated from the beginning
Blast Messages
Dedicated users and operators from control room can broadcast blast messages to inform everyone at the same time. Just one message and one click on “Blast message”, and everyone is notified, instead of selecting recipients from endless contact lists
Fully Automate Task Assignments and Reminder
Preset tasks buttons allow field workers to pick up the tasks and get assigned directly from the chat. In case of any changes, a worker can delegate the task to any available team member. All the interactions are simplified, automated and monitored from the control room
